Our Privacy Statement


The Southmead Project takes privacy very seriously and we want everyone to feel comfortable with how personal information that they share with us is looked after or used. We ensure that all of the Southmead Project team (including staff, volunteers and trustees) adhere to keeping personal information strictly confidential. 

Information we collect from you and sharing with third parties

When you visit our website, contact us or complete any of our forms you may be asked to provide certain information about yourself, including your name and contact details. The Southmead Project will hold information that you give to us in order that we can contact you and provide an answer to a query you have asked or to provide the service you have requested. 

If you have given explicit consent, we may use your information to contact you by post, phone, e-mail or text message to let you know about other services that we offer that may be of interest to you; for your views on our services; for research purposes; or to notify you of any important changes or developments to our services. You may withdraw this consent at any time by contacting us. 

We hold notes of counselling sessions to facilitate the counselling process and only essential details will be recorded, which will be stored securely. Any information used for statistical, reporting, research or advertising purposes will be completely anonymised. All information shared between a client and his or her therapist is confidential and no information will be shared with a third party without written consent from the relevant person. The only exception to this is when there is a serious risk of harm to the client or someone else, or if there is a court order or other legal requirement to share. We are legally and ethically required to report this to the most suitable agency. A client will always be informed prior to any action being taken or sharing of information to the relevant bodies, unless to do so would put a person at risk. 

Security and data retention

We store relevant personal information in line with data protection laws and ensure that it is password-protected where necessary. Some of your information might also be kept in paper records, which are securely locked away.

All the information provided is for the purposes of therapeutic benefit, to support funding aims and/or research goals. We will keep information safe from unauthorised access, unlawful processing, accidental loss, destruction or damage. We will retain your information for 7 years or as long as the law requires. It will then be safely destroyed. For more information, please go to: http://www.bacp.co.uk/terms/dataprotection.php

Your rights to access, update or delete your information

You can request to access information held about you, amend it if there are inaccuracies, or, if it is not a legal requirement to keep it, ask to have it deleted. For full details on how to access your data or to give any feedback on how we are performing, please contact the Southmead Project on 0117 9506022, admin@southmeadproject.com or 165 Greystoke Avenue, BS10 6AS. If you feel we are not processing your information fairly and lawfully, you can report a concern to the Information Commissioners Office: http://ico.org.uk/concerns/